Crook County 911 Launches Improved Emergency Medical Dispatch System

PRINEVILLE, Ore. (KTVZ) – Crook County 911 is implementing a new emergency medical response system this week, designed to improve response times and efficiency for first responders.

The dispatch center provides communications service to the Prineville Police Department, the Crook County Sheriff’s Office, the Crook County Fire and Rescue Service, and the US Forest Service.

Rebekah Burkhardt, director of communications for 911, said the new dispatch software guides emergency dispatchers seamlessly through the process of gathering critical information, resulting in faster response times.

“The ProQA software allows us to better determine which resources to send to medical emergencies with the right equipment,” Burkhardt said in a press release, which continues below:

ProQA integrates the protocols of the National Academies of Emergency Dispatch with computer technologies. The software allows dispatchers to consistently follow the best-known standards of care, including providing potentially life-saving instructions. In addition, it guides emergency dispatchers in a transparent manner through the collection of essential information and the allocation of resources.

“With the implementation of ProQA, our dispatchers have the opportunity to invest and work with a proven system that enables effective and efficient information gathering from a member of our community in need of assistance,” said said Dave Pickhardt, Deputy Chief of Fire and Rescue for Crook County. “This collection of correct information ultimately allows first responders to respond with the details and information they need to support a safe and effective response.”

Software tools include those that can accurately identify a stroke, identify breathing patterns associated with sudden cardiac arrest, function as a compression monitor so dispatchers can guide callers administering CPR, and quickly calculate the number of weeks of a pregnancy using an due date. .

According to Burkhardt, using the stroke diagnostic tool will allow dispatchers to more accurately assess and identify patients with acute stroke. “It has been shown that using the Stroke Diagnostic Tool only takes about 27 seconds and allows for early and accurate stroke identification for responders,” said Burkhardt.

“Every second counts in an emergency and the new dispatch system will help dispatchers and first responders provide the highest quality care to the community,” said Prineville Mayor Jason Beebe.

In 2020, there were approximately 3,820 emergency medical service calls in Crook County.

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