TOOELE, Utah — Annalyssa Wrenn has been a dispatcher with the Tooele County Sheriff’s Office for 13 months.
Two weeks ago, she answered a frantic call to 911.
“911, what is your address?” Wren asked.
“My little brother isn’t breathing,” the caller replied.
On the other side was the Hardman family, who cared for 12-year-old Drayke after he attempted suicide. He died the next day.
READ: Support pours in for Drayke Hardman’s family after 12-year-old’s suicide
Wrenn described what the call was like and what she tried to do to help.
“The family is upset, that’s for sure,” she said. “[I was] trying to help them, give them instructions to try to help while we had units on the way.”
For more than five minutes, Wrenn can be heard on the call with the family, doing what she can to keep them calm.
“We’re getting help. I’m going to need you to breathe so we can get help,” she said.
She instructed the caller on how to perform CPR on Drayke.
“We’ll do it until help can take over, and if you can count out loud so I can count with you,” Wrenn said.
Wrenn says she was also trying to comfort the family until officers and paramedics could get to the house.
“To make sure officers and units can get in as quickly as possible, make sure the house is accessible, figure out where they are in the house,” she explained. “Just to reassure them that we get them as quickly as possible.”
READ: Izzy Tichenor and Drayke Hardman’s families present All-Star rings to Mitchell and Gobert
Although Wrenn had only been a dispatcher for a little over a year, this was an incident she was prepared for.
“Standard training … usually lasts about six months, and they learn while responding to calls from police, fire, medicine, radio, telephones, all of it,” said Sgt. Shannon Gowans with the Tooele County Sheriff’s Office dispatch.
sergeant. Gowans says there are also 20 hours of annual training required per year for dispatchers to maintain their certifications.
She says they answer between 6,000 and 7,000 calls a month and they have a system they use on every call they take.
Without training or protocols, Sgt. Gowans says they couldn’t do the job.
“The training teaches you how to control the caller and take control of the call, so you can get the information needed by response units,” she said.
Even with that training, Wrenn says calls like this stick with her.
“You think about it — you always want to think about it and think about what you can do better next time,” she said.
Wrenn says what happened with Drayke is tragic, and she sends her condolences to the Hardman family.
The Hardman family said on social media last week that they would be interested in meeting the dispatcher who helped them. It’s something Wrenn tells FOX 13 News she would be willing to do.
If you or someone you know is struggling with suicidal thoughts, help is available 24/7 by calling 1-800-273-TALK (8255) or visiting suicidepreventionlifeline.org
Utah Crisis Line: 801-587-3000